At a glance
This page lists how to reach us and what information to include for a fast response.
Support channels
| Channel | Use case | Indicative response time |
|---|---|---|
| Questions, bugs, feedback | Within 24 h (business days) | |
| Page feedback | Quick suggestion about a docs page | Within 48 h |
| GitHub Issues | Technical bug reports, feature requests | Based on priority |
Write to support@growthsystemes.com and include the information listed below.
Page feedback
Every documentation page has a Send feedback button at the bottom. Use it to report errors or suggest improvements directly related to the page content.
Before contacting us
- Common errors : HTTP error codes and their solutions.
- Troubleshooting : Step-by-step diagnostic checklist.
- Live Data diagnostic : For data source connection issues.
Information to include
To help us handle your request quickly, always include:
| Information | Where to find it | Why |
|---|---|---|
| Workspace ID | Application URL (/workspace/<id>) or Settings > Workspace | Identify your environment |
| Request ID | x-request-id response header, or error message in the UI | Find the server trace |
| Page or module | E.g.: Ontology, Live Data, Agent Studio, Workflow Builder | Route to the right team |
| Reproduction steps | What you did before the error occurred | Reproduce the issue |
| Screenshot | Screenshot of the error or unexpected behavior | See what you see |
| Approximate time | Timestamp of the issue (with timezone) | Correlate with logs |